Event Frequently Asked Questions

Event Frequently Asked Questions

 Some of the common questions which we've been asked about the event.


  • How do I pay for my registration as a Team Member (Rider or Support Crew)?

    Your Team Manager will be asked to nominate how individuals in the team are to be invoiced and how they will pay during the online Team Registration process. The choices are:
- Group payment via Credit Card online with Tax Invoice/Receipt issued via email
- Group payment via Direct Debit or Cheque with Tax Invoice issued via email and Receipt issued via email when payment to be made
- Individual payment via Credit Card online and Tax Invoice/Receipt issued via email

  • How do Riders and Support Crew order and pay for M2M Merchandise?

    Your Team Manager will be asked to nominate if the team wishes to purchase Custom Designed Team Jerseys with your team name and number on them during the online Team Registration process. If selected, a minimum of 10 Custom Designed Team Jerseys with your team name and number must be purchased to secure the order.

    If your Team Manager does not select Custom Designed Team Jerseys, you will have the option to purchase any of the M2M Merchandise during your individual Team Member Registration process when you come to Step 5. M2M Merchandise. When you’ve completed your shopping, you’ll move through to the ‘Checkout’ where we’ll guide you through our easy checkout process. You will be required to pay for your purchases in full via Credit Card and a Tax Invoice/Receipt will be issued via email.

    This will be your only opportunity to purchase M2M Merchandise online, as we do not have a stand-alone online shop and will only have a very small amount of stock for purchase during the event.

    Your merchandise will be ready for pick-up with your Event Pack at the Ride Briefings at your team’s nominated start location.

  • Do I have to register if I’m an Event Volunteer?

    Yes, we are very keen to know who all of our volunteers are, for several reasons. Firstly, we want to make sure we have all of your contact details correct so we can get in touch with you and update you on news and issues leading up to the event. Secondly, we want you to be a part of the M2M Volunteers Team, and have the opportunity to fundraise for Moyne Health Services via our online donation service. And finally, when the M2M is all over, we want to be able to thank you properly for your efforts!

  • How do Event Volunteers order and pay for M2M Merchandise?

    When you go through the Volunteer Registration process you’ll be given the option to purchase any of the M2M Merchandise. When you’ve completed your shopping, you’ll move through to the ‘Checkout’ where we’ll guide you through our easy checkout process. You will be required to pay for your purchases in full via Credit Card and a Tax Invoice/Receipt will be issued via email.

    Delivery of Merchandise is free for all Event Volunteers and we will endeavour to get it to you well before the event.

  • What if I’m not sure what size Merchandise to buy?

    Try using the Tineli size guides on the M2M Merchandise page. They will not only give you a good idea of our sizes but there is also a handy guide to measuring yourself so you can be sure to get the right size. If you do happen to order the wrong size, email or call us and we will gladly swap it for your preferred size if we have it in stock.

  • What if I want to return Merchandise?

    If you email or call us we will gladly exchange your item (provided it is in its original condition and has not been worn or washed) for something else if we have it in stock. Unfortunately, we are unable to give refunds for ‘change of mind’ returns.

  • What if I receive a faulty or incorrect item?

    Our Customer Service Team take every care to ensure that you receive the correct item, free from any quality defects. However, if you do receive an incorrect or faulty item please contact us at info@murraytomoyne.com.au to arrange a replacement item or refund.

    Postage and packaging for the replacement item will be free of charge.

  • When will I receive my order?

    Rider and Support Crew Merchandise purchases will be ready for pick-up with your Event Pack at the Ride Briefings at your team’s nominated start location.

    Event Volunteer Merchandise purchases will be delivered to you free of charge before the event.

  • How can I pay for my online purchases?

    We accept the following credit cards: Visa and MasterCard, and all transactions are made in Australian dollars.

  • How much GST and duty is charged?

    All prices online are in Australian dollars and include GST (Goods and Services Tax) at the current rate of 10%.

    International orders are not subject to GST so we will deduct this at the time of checkout.

    Please note that overseas orders may be subject to taxes and duties that may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer.

  • How do I join the M2M Mailing List?

    Joining our mailing list is quick and simple. Select the ‘join today’ option under the 'My Account' menu and follow the prompts to join. Once you are on our list you’ll receive updates and news about the M2M. You can opt-out of our Mailing List at any time by following the unsubscribe prompts.

  • How secure is my transaction?

    Protecting your personal and order information is a priority at M2M. We want you to be able to register and order from www.murraytomoyne.com.au with total confidence.

    As such we have created a secure transaction environment. We use secure sockets layer (SSL) technology – our online ordering system is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to www.murraytomoyne.com.au. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

  • What if I want to purchase merchandise after I have completed and my registration?

    M2M Merchandise is currently only available online through the Team Captain, Rider, Support Crew and Volunteer registration processes. This will be your only opportunity to purchase M2M Merchandise online, as we do not have a stand-alone online shop. We will only have a very small amount of stock for purchase during the event, so please make sure you order during your registration process to avoid disappointment.

    If you want to order merchandise after you have completed your registration, contact us via email at info@murraytomoyne.com.au and we will try to help you.

  • What is the M2M pricing policy?

    We have a large team of volunteers that we rely on heavily to provide the M2M event and make every endeavour to keep our costs and therefore Rider and Support Crew registration fees as low as possible. We are very conscious of the fact that all of the participants in the M2M work hard to raise funds for their health service. With this in mind we have kept the prices of the M2M Merchandise1. well below retail prices for comparable custom designed items.

  • Why have Wristbands for all Riders and Support Crew been introduced this year?

    Unregistered Riders and Support Crew (who use event benefits that are paid for by those who are registered) have been a problem in recent years. The introduction of Official Wristbands which will be fitted on each participant's wrist when they register at the Ride Briefing before the event, is an attempt to rectify this.

    When all registered Riders and Support Crew wearing their Official Wristbands, it will make it easier for us to identify and deal with unregistered riders and support crew on the various routes.

    This new initiative aims to improve the well-being and unity of our Riders and Support Crew, as well as protect the M2M brand and our excellent safety record.

  • Will I still get a M2M Medallion at the end of the ride if I have lost my Official Wristband?

    Yes, simply go to the M2M Officials Tent where we'll be able to confirm your registration and give you a M2M Medallion, give-aways and any prizes you may have won.



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